Illustrative scenario
A direct report raises a concern.
Managers practise a respectful first response, clear confidentiality boundaries, appropriate documentation and the defined escalation route.
Manager POSH Training
POSH Training for Managers
Prepare managers for the first response to a workplace concern: listen appropriately, protect dignity and privacy, follow the defined escalation route and avoid creating a parallel investigation.
Audience
Managers
Learning
Role-specific practice
Evidence
Records where configured
Why manager training differs
A manager’s role is first response—not inquiry.
Managers may receive a concern, but they do not independently investigate, decide credibility, determine findings or run an Internal Committee process.
Receive
Listen without blame, pressure or premature conclusions.
Protect
Support immediate dignity, privacy and workplace safety within the manager’s role.
Escalate
Follow the defined route without an improvised parallel process.
PIH methodology — not statutory language
Manager response framework
Receive → Protect → Escalate
This PIH methodology provides a practical way to practise the first response while preserving the manager’s role boundary.
Receive concerns with respect and without requiring a detailed account.
Protect confidentiality, immediate dignity and appropriate workplace safety.
Document appropriately through the defined organisational route.
Avoid promises about outcomes, credibility or any future finding.
Escalate without conducting an independent inquiry.
Applied manager response
Practise the response before the real moment.
Scenario-based discussion gives managers a chance to test boundaries, rather than ask them to improvise under pressure.
Next step
Build manager first-response readiness.
Scope practical manager learning around the reporting routes, workplace context and delivery model your teams need.
Practical readiness
for real moments